Personal service – the details make the difference for the frequent traveler

Personal service is an important aspect of what we offer. If you are accustomed to booking your own travel, you might be surprised to notice the difference our travel specialists can in fact make. Read here about the implications of Resia’s personal service for our customers.

Personal assistance – each time

When we say personal, it tells you that we work locally and in small teams. Our customers are assigned one contact person, which means that the person you will be dealing with will always understand your situation, whether it concerns booking, online booking, rebooking or invoicing. At our local Resia offices, we know most of our frequent business travelers by first name, and we have a clear picture of their travel habits. Accordingly, we know which of you need that extra legroom or appreciate dietary choices at their hotel breakfast. Knowing is simply a prerequisite for good service. When we say personal, it tells you that you will get the help you need.

Service is in the details

If you ask us, service is often about reliability. For the traveler, you must be able to rely on us to keep track of all the details that will reduce both the hassle and cost of your travel.  We might suggest affordable alternatives, if the cost of traveling appears to go through the roof, or book transfers to and from your hotel, or maybe just get you into a business lounge if your airport wait is too long. Relax and let us do the work.

When the unexpected occurs…

Things unexpected happen, it’s that simple. It could be a strike or a storm, an attack or perhaps just a missed connection—regardless, we are here to help. In most cases, we will call you before you even have the chance to call us. We stay informed of any situation and will, for example, manage your rebookings, so that you don’t have to stand in line at the airline counter or seek out alternative routes on your own.

We know travel

We book travel all the time, year round, and our network extends out across the world. As our customer, you are given access to the knowledge and expertise of our experienced travel specialists.  We have tips on which hotel will keep your costs low, or when it’s advisable to pay a little more to get a significantly better trip. Knowing travel means knowing the airports of the world, knowing where switching planes is simple and where you will need more time to make your connection. Since we know travel, we will help you book the best trip possible based on your needs. Now that’s smart business travel!

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